At Hairware we are committed to protecting your privacy. We use the information we collect about you to enhance our service and provide a more personalised on-line experience. Please read on for more details about our privacy policy.

Controllers of personal information
Any personal information provided or to be gathered by Hairware is controlled by Hairware Ltd
What information do we collect? How do we use it?
When you submit an email via our Enquiry Forms, we need to know your name and email address in order to reply to you. 

What happens when you sign up via SMS?

The Hairware mobile message service is operated by Hairware. Your use of the Service constitutes your agreement to these terms and conditions. We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Hairware’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Hairware through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Hairware. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to Hairware or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Hairware mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to Hairware or email info@hairware.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

When you sign up via SMS, we follow strict procedures to keep your information disclosed. We will only send you messages regarding product offers, abandoned cart reminders and we haven't heard from you recently content.

Hairware uses cookies to help keep track of items you put into your shopping cart including when you have abandoned your cart and this information is used to determine when to send cart reminder messages via SMS.

The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.

How does Hairware protect information?

When you leave your details with us we follow strict security procedures in the storage and disclosure of information which you have given us.

What about 'cookies'?
Cookies are small pieces of information that are stored by your browser on your computer's hard drive. Our cookies do not contain any personally identifying information. Most web browsers automatically accept cookies, but you can usually change your browser to prevent that. Even without a cookie, you can still use most of the features on our website.

Will Hairware disclose the information it collects to outside parties?
Hairware does not sell, trade or rent your personal information to others.

Your consent
By using our website, you consent to the collection and use of this information by Hairware. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect and, how we use it.